Shipping & FAQ

SHIPPING 

We help arrange for the safe transportation of artworks, whether locally or internationally. For shipping within Germany we typically charge flat rate fees, depending on the size of the piece. For international shippings outside Germany, we will be happy to provide an individual quote, finding the most cost-effective and efficient solution tailored to your needs. 

Artworks can be shipped framed or unframed. For international shippings, you may consider opting for unframed shipments, as it usually offers a quicker and more economical alternative. However, we are fully equipped to arrange for the safe transportation of framed pieces, partnering with select art transport and handling experts in Germany and abroad.

Please be aware that additional shipping charges, including but not limited to import taxes, duties, and customs fees may apply to shipments destined for countries outside of the European Union. These charges are not included in the initial shipping cost.

PRICES AND PAYMENT

All listed prices are final and denominated in Euros (EUR), inclusive of the prevailing VAT rates applicable within Germany. Please note that these prices do not include shipping, nor any costs that may apply to shipments dispatched outside of the European Union, such as import taxes, duties, or customs fees.

RETURN POLICY

Your satisfaction is of utmost importance to us. As such, we offer a comprehensive return policy that includes full refunds on your purchases, no questions asked, provided they are returned within 10 days of delivery. This refund policy only applies to items returned in their original, undamaged condition. Please note that shipping charges are non-refundable. Return shipping is the responsibility of the customer.